Last Updated: September 2023
Welcome to MythicMetalPrints.com, owned and operated by Mythic LLC. Our mission is to provide you with exceptional art and a seamless shopping experience. Please review our Shipping and Return Policy below for details on how we handle shipping and returns.
Shipping Policy
1. Shipping Methods
We offer the following shipping methods for orders within the United States:
- Free Shipping (for registered users): We provide free standard shipping for customers who have signed up on our website.
- Standard Shipping: For non-registered users or customers who do not qualify for free shipping, standard shipping rates will apply. Shipping times may vary depending on your location.
We offer the following shipping methods for orders outside the United States:
- Discounted Shipping (for registered users): We provide discounted standard shipping for international customers who have signed up on our website.
- Standard Shipping: For non-registered users or customers outside the United States who do not qualify for discount shipping, standard shipping rates will apply. Shipping times may vary depending on your location.
2. Shipping Time
We aim to process and ship your order as quickly as possible. Orders typically ship within 2 business days from the date of purchase. Please note that delivery times may vary based on your location and the shipping method chosen.
3. Order Tracking
Once your order ships, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
Return Policy
1. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 45 days of receiving your item to initiate a return or exchange.
2. Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- The item must be in its original condition, unused, and in the same packaging as received.
- You must provide proof of purchase.
3. Process
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at [email protected] to request a Return Authorization (RA) number.
- Pack the item securely, including a copy of the original packing slip and the RA number provided.
- Ship the item to the address provided by our customer support team.
- Once we receive the returned item and verify its condition, we will process your refund or exchange.
4. Refunds
Refunds will be issued to the original payment method within 2 business days of receiving the returned item. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
5. Contact Us
If you have any questions or need further assistance regarding our Shipping and Return Policy, please contact us at:
Mythic LLC 1452 N 1300 W Orem, Utah
Email: [email protected]
